Frequently asked questions

A recurring, scheduled visit to a property nobody is living in, followed by a written report with photographs. We walk the same route every time — interior, exterior, mechanical — and record what we find. The value is not in any single visit; it is in catching the thing that has just started rather than the thing that has been running for four months.

A property manager rents your property out: listings, bookings, guests, revenue. We do not rent anything. We look after the property itself, whether it sits empty, hosts your family, or is rented by someone else's management company. Plenty of our clients have both.

On a schedule you set, typically every one to two weeks. Frequency matters more than most owners expect — the gap between visits is exactly how long a leak has to work. Some insurance policies impose conditions or requirements related to vacant, seasonal or unoccupied properties; owners should confirm their individual policy requirements directly with their insurer or agent.

A dated report with photographs: what was checked, the interior temperature and humidity, anything found, and anything we recommend. It arrives after every visit, not only when something is wrong. A report that only shows up with bad news gives you no way to tell the difference between a quiet month and a missed one.

Whatever arrangement you prefer — lockbox, smart lock code, or a key held under our own control. Access is logged. We can explain our available access methods; owners should confirm any insurance-related requirements with their insurer or agent.

You hear from us the same day, with photographs and a plain description of what we are looking at. If it is urgent and you have pre-authorised us to act, we act and tell you. If it needs a licensed trade, we can help coordinate scheduling, provide authorized property access, be present when appropriate, and report observable information back to you; the licensed contractor remains responsible for their own work.

Yes — we carry general liability coverage, and we are happy to provide a certificate before you sign anything. If any company is vague when you ask this question, that is your answer.

The ones that do not require a licence, yes: minor repairs, assembly, mounting, sealing, adjustment, seasonal upkeep. Plumbing, electrical, HVAC and roofing go to licensed contractors. We can help coordinate scheduling, provide authorized property access, be present when appropriate, and report observable information back to you; the licensed contractor remains responsible for their own work. Any operator claiming to hold every trade licence is telling you something about how they will handle the one that matters.

We document the property's readily observable condition photographically, secure or bring in outdoor furniture and loose items to a plan agreed with you in advance, check openings and clear drains. Dated pre-storm photographs can provide useful documentation of readily observable property conditions before a storm, and they are impossible to produce after the fact.

When conditions are safe and lawful access is available, Tideline begins post-storm observations based on service priority and availability — usually days before an owner could get in themselves — with systematic dated photographs comparable against the pre-storm set. Then contractor coordination for tarps, water extraction, debris and board-up. Recurring clients are worked first.

Engine start-up and vessel exercise are available only under separate written authorization and after applicable insurance, credentialing and legal requirements have been satisfied. Without that, we still perform the visual, battery, bilge, lift and dock checks — we simply do not turn a key. Running an engine outside the vessel's policy terms is how a small favour becomes an uninsured loss.

Yes, and most owners consider it the single most useful thing we do. Air on, water on, systems checked, anything you asked for handled, and a message confirming it before you fly. You arrive to a house that is ready rather than a list.

Home Watch starts at $149 a month and Boat Watch at $199. Individual service calls start at $125 including the first hour. Full detail is on the pricing page, and anything larger is quoted in writing before work starts.

Recurring plans are month to month and can be paused when you are in residence for an extended period. We would rather keep you because the reports are worth reading.

Often. Rental owners tend to have a management company handling guests and nobody handling the property itself. We cover the upkeep, the punch lists and the between-season work, and coordinate with whoever manages the bookings.

Orange Beach, Gulf Shores, Ono Island, Fort Morgan, Bon Secour and the surrounding Baldwin County communities. If you are just outside that, ask — the answer depends on the property, not the postcode.